EXCLUSIVE BANKING PRIVILEGES AND OFFERS

Welcome Offers

Open both a Citigold account
and a stock account via your mobile
to earn up to HK$11,388 cash rebate!
New Funds and Product Balance Offer
Amount (HK$)
Cash Rebate (HK$)
≥ $2,500,000
$7,000
≥ $1,800,000
$5,000
≥ $1,500,000
$3,500
Designated Product Balance^(HK$)
Cash Rebate (HK$)
≥ $650,000
$3,500

^ Designated products include Mutual Funds, Bonds, Structured Products and AIA Life Insurance Plans and Refundable Insurance Plans.

Mobile Account Opening Offer

Welcome Offer
Complete Remote Account Opening and open Securities Account to earn up to HK$888^

Bonus Offer
Bonus 2% p.a.
HKD Saving rates for
2 months#

# For details, please refer to terms and condition

^ Client must conduct at least one HK stock buy/sell transaction via Citi x AASTOCKS Quick Trade Services during first 3 months upon stock account opening



Open an account with 3 steps

1
Fill in Personal Information

Fill in Personal Information

Apply for Investment account at the same time

Register for Citibank Online at the same time

Receive your Application ID and upload all required documents in Citi Mobile® App

2
Download Citi Mobile® App to upload your selfie and documents

Select “Open a Bank Account” in Citi Mobile® App

Fill in the Application ID

Verify your HKID Card
(Currently, this only supports 1st version of HKID Card issued in 2003)

Capture your selfie

Capture your address proof

Capture your signature specimen

Application complete

3
Register FPS and receive funds

After logging in, tap

Manage Payments/Payees

then FPS Addressing Service

Tap "Mobile Number"

Select the account you want to link to

Enter the One-time Password from the SMS sent to your registered mobile number

Done


Apply Now




Frequently Asked Question

Application via Citi Mobile® App

What is remote account opening?

Mobile Account Opening enables you to open a checking / savings Account(s) and a Multi-Currency Account via Citibank Online and Citi Mobile®App, without visiting the branch. The process is simple and fast, and you can apply anytime, anywhere.

Why should I apply for a banking account via Citi Mobile®App?

Convenient: You do not need to visit branch to open an account.
Fast: It can take as little as 10 minutes to complete the application (According to our usability test, the majority of participants completed the application of banking account and investment account within 10 mins.)

How can I apply for a banking account via Citi Mobile®App?

Please complete the application form on your mobile and download the latest Citi Mobile®App from your respective app stores to complete several identity verification processes to open your banking account.

Is there any charge for applying for a banking account via Citi Mobile®App?

"The application is free of charge. For other service charges, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

Why do I need to take photo of my HKID card from 3 different angles?

This will help us validate your HKID card, so that you do not need to visit our branch in person for identity verification. Please ensure the HKID capture is not out of focus, nor blocked by glare or shadow.

Why do I need to take a selfie and blink my eyes twice?

This will help us to validate you are the HKID card holder, so that you do not need to visit our branch in person for identity verification.

Do I need to upload any document, e.g. Address proof?

Yes, you need to upload address proof and signature specimen during the application process via Citi Mobile®App. If we need additional information or documentation from you, we will contact you and complete the account opening process.

Is my application information secure and protected?

All information, including your HKID photos, selfie photos, personal information, username and password, will be encrypted throughout the submission.

Why have I failed the Identity verification and need to visit branch to complete the account opening?

Factors, including the environment where you take the HKID photos and selfie, e.g. if there is glare, scratches on or damage to your HKID, etc, may affect the accuracy of identifying your selfie against the HKID photo.

Why do I cannot resume my application?

You application data will only be available for 30 days for you to resume the application. After that, please submit a new application for account opening.

When will the banking account be ready for use?

Your banking account will be ready to use approximately 10 minutes after you complete the application process in Citi Mobile®App.
Stock Account: The securities services will be made available to you within 3 business days after receipt of your completed application via Citi Mobile®App and required documents (if applicable).

How will I know my application status?

We will notify you of the account opening status via email and SMS approximately 10 minutes after you complete the application process in Citi Mobile®App.

Why do I need to input my personal information to apply for a banking account?

You will need to input your latest personal information for Citibank's record during your banking account application process.

Do I need to open an account during business hours?

There are no time or place restrictions on opening your banking account. You simply complete the application form online and download Citi Mobile®App to complete the rest of the application, anytime and anywhere. It takes a minimum of 10 minutes to complete the application process if you meet the application criteria. (According to our usability test, the majority of participants completed the application of banking account within 10 mins, excluding investment account.)

What’s a one-time password?

A One-time Password will be sent to you via SMS to verify your identity for account login.

Where is my one-time password?

The One-time Password will only be sent to your registered mobile number.

What do I have to be aware of during the registration for facial recognition?

When taking the photo, you need to:
1. Look straight into the camera, and
2. Eyes must be at the same level as the camera, and
3. Ensure adequate lighting with no shadows or glare, and
4. Use a plain and clean background.

How can I resume my application?

"You will receive an email and sms with your application ID and you can simply follow the below steps to resume your application:
1. Open Citi Mobile®App
2. Click on 'Open a bank account'
3. Enter your application ID which is sent to your mobile number or email address"

Online Banking Username / Password

Do I need to create an Online Banking Username / Password if I have already registered one with my credit card?

No, you don't. You can use your registered log in username and password to log into Citibank Online or Citi Mobile®App.
Citibank Online: www.citibank.com.hk

What if I forget my Online Banking Username / Password?

You can reset your Online Banking Username / Password at the main page of www.citibank.com.hk or Citi Mobile®App. You may click "Forgot?" to reset them.

Do I need to create Online Banking Username / Password if I have not registered it yet?

Yes, you have to create a user name/ Password by clicking "register" at www.citibank.com.hk or "New? Create a login account" at Citi Mobile®App.

Banking account services

How can I update my account information after the account is successfully opened?

If you wish to update your email address, home/office phone number and correspondence address, please log in to Citibank Online to do so. If you wish to update other personal information, please download the “Change of Contact Details” form at www.citibank.com.hk/e-Contact and submit according to the instruction in the form; OR visit any of our branches for help.
Citibank Online: www.citibank.com.hk

Will I be charged for the banking plan that I signed up for in the application?

For the fees of individual services, please refer to the latest service fee guide.
Service fee guide:
https://www.citibank.com.hk/english/banking/pdf/service_fee.pdf

ATM Card Activation and PIN set up

After my account is successfully opened, when will I receive the ATM card ?

ATM Card will be dispatched upon the account being successfully opened. Normally you will receive the ATM card within 3 to 5 working days, excluding Saturdays, Sundays and public holidays.

How can I activate the ATM card and set up ATM PIN?

You can activate your ATM card via Citibank Online or Citi Mobile®App by following the steps below:
Citibank Online:
i. Login to Citibank Online
ii. Click on ‘Services’ and 'My Profile'
iii. Select ‘Activate ATM/Debit/Credit Card’
iv. Follow the instructions and submit the request with One Time Password
Citibank Online: www.citibank.com.hk

Citi Mobile®App:
i. Login to Citi Mobile®App
ii. Click on ‘Profile&Settings'
iii. Select ‘Activate ATM/Debit’
iv. Follow the instructions and submit the request with One Time Password

Is there any deadline for activating the ATM card and setting up ATM PIN?

Please activate the ATM card and set up ATM PIN at your earliest convenience. The ATM card will be cancelled if you do not activate it within 90 calendar days.

What if I forget the ATM PIN?

You can reset the ATM PIN via Citi Mobile®App by following the steps below:
i. Login to Citi Mobile®App
ii. Click on ‘Profile & Settings’
iii. Select ‘Create/Reset ATM Pin’
iv. Follow the instructions and submit the request with One Time Password


OTHER FABULOUS OFFERS

More reasons to become a Citigold client

Extra rewards for you

New Citigold clients who deposit their monthly salaries with Citi will enjoy the following cash rebates.

Apply Now >
Monthly Salary (HK$)
Cash Rebate
≥ $80,000
$1,200
≥ $50,000
$1,000
≥ $30,000
$800

Be rewarded when you maintain your funds

Maintain funds for 1 year to earn up to HK$1,300 cash rebate.

Apply Now >
Maintaining Funds Amount (HK$)
Additional Cash Rebate (HK$)
≥ $2,500,000
$1,300
≥ $1,800,000
$1,200
≥ $1,500,000
$1,000
Enjoy up to 3% p.a. on your Time Deposit

OPEN YOUR ACCOUNT AND MAKE A MUTUAL FUND TRANSFER NOW

Enjoy up to 3% p.a. on your Time Deposit

Capture every investment opportunity with FundWatch Service. This exclusive email alert tool provides options to set alerts for movements in specific funds/your entire portfolio and your own alert levels. You can keep up with the latest trends via email alerts anytime, anywhere.

Speak to us today to try this out.

Enjoy fee waiver on HK stock purchases

OPEN ACCOUNT AND APPLY STOCK TRADING SERVICES

Enjoy fee waiver on HK stock purchases

Access the latest Thomson Reuters stock analysis to gain world-class market insights and investment ideas our all-in-one digital platforms, Citibank Online and Citi Mobile®.

New clients can enjoy the unlimited HK stock buy fee waiver.

Speak to us today to try this out.

Enjoy up to 6% p.a. RMB Time Deposit

OPEN YOUR ACCOUNT AND MAKE HKD/FOREIGN CURRENCY TRANSFER NOW

Enjoy up to 6% p.a. RMB Time Deposit

Citibank Online and Citi Mobile® Foreign Exchange (FX/Forex) Trading Services enables you to capture any Foreign Exchange opportunities. Be aware that FX trading is subject to rate fluctuations, which may present both opportunities and risks, including the possible loss of the principal amount invested.

Apply Now >

Refer your friends to enjoy cash rebate

CUSTOMER REFERRAL PROGRAM

Refer your friends to enjoy cash rebate

Sharing can bring you happiness, along with exciting rewards. Successfully refer your friends and relatives to open designated accounts and earn fabulous cash rewards.

Share Now >