Citibank Hong Kong

To: All Citibank customers

Date: July 19, 2010

Dear Customer,

Last Friday, Citi announced its 2010 second quarter financial results. I am pleased to advise you that we have recorded a profitable second quarter globally with revenues of US$22.1 billion and net income of US$2.7 billion.

In Hong Kong, we have continued to step up our product and service offerings to power you, our valued clients, to manage your financial matters with ease and efficiency.

Increased retail branch presence to 40 since last quarter, including two new additions, namely Sai Wan Ho Branch and Sheung Shui Branch. Click HERE for the list of Citibank branches in Hong Kong.
Introduced Cash and Check Deposit Machines at selected branches to allow you to deposit cash or checks at a time that is convenient to you. More Cash and Check Deposit Machines will be added to our network in phases.
Launched Citibank Mobile Application, an interactive mobile phone application that runs on five different platforms (iPhone, Android, Nokia Symbian, Windows Mobile and Samsung Bada), and allows smartphone users to access a comprehensive suite of location-based credit card offers and banking services.
Organized over 20 in-branch seminars on different wealth management topics including foreign exchange, mutual fund investment and mortgage & property trends, all free for clients to join.
Significantly strengthened our credit card value proposition by introducing discount and special offers at more dining and retail outlets in key entertainment and shopping locations such as Causeway Bay and Tsimshatsui. New shopping mall mega promotion at Shatin New Town Plaza and special dining offers at SoHo and Food Street (Causeway Bay) were introduced.
Upgraded Citibank Platinum Card to Citi Rewards Card to become one of the most rewarding credit cards in town, offering cardholders a year-round 5X points at merchants in designated categories.
Among the first banks in Hong Kong to introduce RMB endowment plan – SmartDragon Five-Year Endowment Plan, that allows customers to enjoy relatively short tenure with high-guaranteed return.
Extended the interest-free repayment period up to 58 days for all credit cards so that clients have more flexibility in managing their finances. Service fee is removed for all credit card payment made through with Citibank ATMs.
Extended same-day card issuance service for bank cards and credit cards to all branches.

Continue to Receive Local and Regional Accolades
I am proud to share with you that Citibank has received several local and regional awards recently, underscoring our commitment to providing the best service to you, our valued clients.

For four consecutive years, Citibank has been awarded the SME’s Best Partner Award by The Hong Kong Chamber of Small and Medium Business in recognition of its Commercial Bank product and service offerings.
Citi Hong Kong was named the Best Foreign Commercial Bank for 13 consecutive years, reflecting the trust that the business community has in Citi and underscoring our commitment in helping businesses in Hong Kong during good and bad times.

In the coming months, we will continue our journey to step up our service offerings to our valued clients. We have plans to add more touch points and channels to serve you better and give you the flexibility and efficiency to manage your finance. I hope to share more with you on our development in the near future.

We thank you for your support and for choosing Citi as your partner.

If you have any questions, please contact our 24-Hour Customer Services Hotline (852) 2860 0333.

Yours sincerely,

Weber Lo

Chief Executive Officer & Country Business Manager

Citibank (Hong Kong) Limited

*Not applicable to teller counter services