Home>Ways to Bank>Online and Mobile Services>e-Alert Service You can benefit from an array of alert services covering our banking, investment and credit card products in SMS and email format. Get current market updates Receive alerts on price movements of your selected securities, currencies or funds Be reminded to renew your Time Deposit and Premium Deposit Receive maturity alerts on your Time Deposit and payment currency notification for your Premium Deposit Stay up-to-date on your credit card account status anytime anywhere Receive notification SMS on statement balance and minimum payment amount before payment due date each month, receive confirmation SMS upon receipt of your payment Be warned of any unusual activities in your credit card accounts Receive alerts whenever a suspicious transaction is detected Be protected by full spectrum security in online funds transfers and bill payments Receive OAC (Online Authorization Code) via SMS for validating your instruction and transaction Existing User (1) Existing Citibank online banking customers can apply directly after Log On. Logon to Citibank online banking. Click "Account Services" or "Investment" and follow the path below to proceed enrollment for services respectively. Banking Services Path Time Deposit Maturity Alert Account Services > e-Alert Service Debit via Interbank Autopay/ Standing Instruction Alert Credit via Interbank Autopay Alert Account Overdrawn Alert Account Balance Alert (Weekly Alert on Friday) Credit Card Services Path Payment Due Alert Account Services > e-Alert Service Payment Posted Alert Suspicious Transaction Alert Investment Services Path FX Margin Account Activation Alert Account Services > e-Alert Service Order Execution Alert FX Margin Credit Monitoring Alert FX Leverage Credit Monitoring Alert FundWatch Investments > Market Watch > Mutual Funds > Fund Watch Service Stock Alert Investments > US/ HK Securities > My Toolbox > Alert FX Price Alert Investments > FX Margin > Tools > Price Alert Payment Currency Alert Investments > Premium Deposit > e-Notification (2) Alternately, visit any of our branches for application. List of Alerts Banking Services Alert Description Time Deposit Maturity Alert Receive notification about the maturity date of your time deposit. Debit via Interbank Autopay/ Standing Instruction Alert Receive notification about debit transaction to your Checking/ Savings account via local interbank autopay or standing instruction. Credit via Interbank Autopay Alert Receive notification about credit transaction to your Checking/ Savings account via local interbank autopay. Account Overdrawn Alert Receive notification when your checking account is overdrawn. Account Balance Alert (Weekly Alert on Friday) Receive weekly notification about the balance of your Checking/ Savings account. You will receive one SMS alert for each account.     Investment Services Alert Description FX Margin Account Activation Alert Receive notification on the activation of your newly opened FX Margin account. Order Execution Alert Receive notification when your FX Margin order or FX order is executed. FX Margin Credit Monitoring Alert FX Margin Credit Monitoring Alert Receive notification to monitor the margin level of your FX Margin Account. FX Leverage Credit Monitoring Alert Receive notification to monitor the leverage level of your FX Leverage account. FundWatch Receive notification on percentage change in portfolio and funds of your Mutual Funds account. Stock Alert Receive notification on order/ trade execution and market information. FX Price Alert Receive notification on FX price movements. Payment Currency Alert Receive notification on the payment currency of your premium deposit upon notification date.   Credit Card Services - One-way SMS Service Alert Description Payment Posted Alert Receive notification on receipt of your payment. Payment Due Alert Receive notification on statement balance and minimum payment before payment due date of each month. Suspicious Transaction Alert Receive notification on suspicious transaction. - Two-way SMS Service Alert Description Latest Statement Balance Instant access to the latest statement balance of your credit card by simply sending us an SMS. How to get started 1.Input SMS : STMT XXXX (last 4 digits of your credit card no.) 2.Send to 9860 0333 3.You will receive our SMS shortly Available Credit Limit Instant access to the available credit limit of your credit card by simply sending us an SMS. How to get started 1.Input SMS : BAL XXXX (last 4 digits of your credit card no.) 2.Send to 9860 0333 3.You will receive our SMS shortly   Note: Email providers like Yahoo!, Hotmail, Gmail and others are constantly changing their methods to classify email. We recommend you to add Citibank@kc.ap.citibank.com to your address book or "APPROVED SENDERS" list, otherwise you might have problem receiving important email notifications (on subscription) and other promotional/marketing materials from Citibank. FAQ 1. What kind of services does e-Alert Service provide? e-Alert Service provides alert services for various products including banking, investment and credit card. You can stay up-to-date on your account status and get current market updates in SMS format. To enroll for the service, simply log on to Citibank Online, choose e-Alert Service under Account Services and follow the easy enrollment steps. 2. Who is eligible to enroll for this service? All Citibank customers can apply via Citibank Online    3. If I have more than one Citibank Credit Card/Diners Club Card, do I need to enroll for the service repeatedly with different card accounts? No. Once you log on to Citibank Online with any of your Citibank Credit Cards/Diners Club Card and enroll for the e-Alert Service, it will apply to all of your card accounts. 4. How will I be informed about the suspicious transactions? An alert message will be sent to your registered mobile phone number through SMS whenever a suspicious transaction is detected. 5. Can I use an overseas mobile phone number to enroll for the e-Alert Service? No. Only local mobile numbers would be accepted for the e-Alert Service. However, customers will still be able to receive alerts when they are overseas under the pre-subscribed roaming service. 6. When will the service start being effective? The service will be effective within two business days of your enrollment. 7. Can I cancel the service? Yes. Customers can cancel the service by calling our 24-hour CitiPhone Banking at (852) 2860 0380. 8. Do I need to pay for the e-Alert Service? e-Alert Service is a free value-added service for all Citibank customers.    9. Do I need to subscribe to the SMS service from my mobile service provider in order to enjoy the e-Alert Service? There is no need to pre-subscribe to the SMS service from your mobile service provider. Please consult your mobile service provider for details. 10. How can I view my e-Alert Service enrollment status? You may view your e-Alert Service enrollment status anytime by logging on to Citibank Online and choosing e-Alert Service under Account Services. Terms and Conditions for e-Statement and e-Alert Services